I volunteer as the treasurer for a local non-profit and file their taxes every year. The final step is a quick, online filing of one document with the IRS. It’s always been very easy — until this year:
1. I logged in and was prompted to crate a new, dual authentication log in. Did that.
2. I accessed the new, “improved” platform, which booted me out with an error message and provided a phone number to call to report problems. I called it and got a message saying the number was no longer in use.
3. I dug through the IRS site for another phone number. Called that one, went through eight layers of automated menus, got to the one I needed. The automated system told me that service was no longer in use and disconnected the call.
4. I dug around more on the IRS site and found an instruction manual for the new, “improved” platform that had screenshots. They showed that the screen that booted me out had a missing drop-down icon. I clicked where it should have been and the heretofore hidden drop-down appeared, allowing me to file successfully.
Despite not getting my academic work done this morning, I still feel like I accomplished something, having successfully done battle with bureaucracy.